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For email support, please start by using the Email Help Wizard, or check out the extensive archive of Illustrated Tech Guides.

Then there's always the phone:

Webmail Outage: As of yesterday, August 23rd 2018, our webmail from Rackspace has been having technical issues. Email is still working for users who access their email through an email client or mobile phone. We strongly suggest if you cannot wait for the problem to be solved to setup an email client such as Outlook, Windows Mail, em client, etc. to use your email. Help for this can be found at Also, if you'd like to watch more closely the status of the situation you can review the status at and click on the details for "Rackspace Email". We are sorry about the issue and anxiously waiting for Rackspace to complete the fix.

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