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Filter Instruction Sheets
Click on the appropriate instruction sheet to view the instructions. Instruction sheets are in the pdf format and require a pdf reader. Click here to download the free Adobe Acrobat reader.
- Configuring Your Account
- Customize Filter Categories
Learn how to add/delete categories to your filter profile to either further restrict the filter or loosen it up a bit.
- Change Password
Learn how to change your main Administrative password for the web filter.
- Configuring Your Computer
- Filter Installation Instructions
Step-by-step instructions with screen shots to help you install our web filter.
- Changing the username on the filter
Refer to this instruction sheet if you are getting the message "No User Set"
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If after using the online tech guides, you need further assistance (unless our workload is abnormally high, we try to respond within 24 hours):
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- Email us.
- Call us: 800-553-4168
- Please provide the following information:
- your name
- your username
- your email address
- your phone number(s)
- best time(s)/day(s) to call you back
- which service you are calling about
- detailed description of the problem, including any of the following if applicable:
- computer operating system
- internet connection type and provider
- program/method used to access email
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