Filter Instruction Sheets
Click on the appropriate instruction sheet to view the instructions. Instruction sheets are in the pdf format and require a pdf reader. Click here to download the free Adobe Acrobat reader.
- Configuring Your Account
- Customize Filter Categories
Learn how to add/delete categories to your filter profile to either further restrict the filter or loosen it up a bit.
- Change Password
Learn how to change your main Administrative password for the web filter.
- Configuring Your Computer
- Filter Installation Instructions
Step-by-step instructions with screen shots to help you install our web filter.
- Changing the username on the filter
Refer to this instruction sheet if you are getting the message "No User Set"
If after using the online tech guides, you need further assistance (unless our workload is abnormally high, we try to respond within 24 hours):
- Email us.
- Call us: 800-553-4168
- Please provide the following information:
- your name
- your username
- your email address
- your phone number(s)
- best time(s)/day(s) to call you back
- which service you are calling about
- detailed description of the problem, including any of the following if applicable:
- computer operating system
- internet connection type and provider
- program/method used to access email